Communication

Overview
The Communication Skills Training Program by Devnet Trainings Malaysia helps professionals master the art of clear, confident, and impactful communication in the modern workplace. Effective communication builds collaboration, resolves conflict, and drives productivity. This course focuses on verbal, non-verbal, and written communication techniques used in professional settings, supported by practical exercises and role-plays. Participants learn how to structure messages, handle difficult conversations, and present ideas persuasively—skills essential for both internal teamwork and external client relations. Designed for Malaysian organisations seeking measurable improvement in business communication, this program complies with HRD Corp Training Malaysia standards and is fully claimable under HRD Corp schemes.

Target Participants
Executives, supervisors, managers, sales professionals, administrative staff, and anyone looking to enhance clarity, confidence, and influence in daily workplace communication.

Duration / Mode
2 Days | Available as Face-to-Face Workshop, Virtual Live Session, or Hybrid Training for organisational flexibility.

Learning Outcomes
Upon completion, participants will be able to:

1. Apply effective communication frameworks for meetings, presentations, and written correspondence.

2. Demonstrate active listening and empathy to strengthen collaboration.

3. Deliver messages confidently across hierarchical levels.

4. Handle misunderstandings and workplace conflicts constructively.

5. Write professional emails and reports that are concise and action-oriented.

Course Outline
Module 1: Foundations of Effective Business Communication
Module 2: Verbal & Non-Verbal Skills – Tone, Body Language, and Listening
Module 3: Structuring Clear and Persuasive Messages
Module 4: Managing Difficult Conversations and Giving Feedback
Module 5: Professional Writing – Emails, Reports, and Proposals
Module 6: Presentation Delivery and Storytelling for Impact
Module 7: Practical Exercises, Role-Plays & Feedback

HRD Corp Eligibility
This course is fully claimable under the HRD Corp SBL-Khas Scheme. Devnet Trainings provides complete claim support, including proposals, trainer profiles, attendance, and evaluation reports.

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